> ## Documentation Index > Fetch the complete documentation index at: https://docs.wava.co/llms.txt > Use this file to discover all available pages before exploring further. # Refund an order > Process a full refund for a confirmed order. Refunds must be requested within 96 hours of the original purchase. Partial refunds are not currently supported. ## OpenAPI ````yaml /api-reference/openapi.yaml post /orders/refund/{orderId} openapi: 3.0.3 info: title: Wava Public API description: > # Wava API Documentation Wava Technologies provides a unified payment processing platform for Colombian and Latin American digital payment methods. This documentation covers all integration options available to merchants and partners. ## Integration Options | Method | Description | Best For | |--------|-------------|----------| | **Direct API** | Full control over payment flow | Custom checkout experiences | | **Payment Links** | Shareable URLs for payment collection | Quick invoicing, social selling | | **Dynamic Links** | Payment links without fixed amount | Donations, tips, variable pricing | | **Partners API** | Manage stores and process payments on their behalf | Platforms, aggregators, resellers | | **E-commerce Plugins** | Pre-built integrations | Tiendanube, WooCommerce stores | | **Stripe Connect** | Card payments via connected Stripe accounts | Merchants wanting card acceptance | ## Authentication All API requests require authentication via a merchant key in the request header: ``` merchant-key: YOUR_MERCHANT_KEY ``` Partner API requests additionally require two headers for two-factor authentication: ``` X-API-Key: YOUR_PARTNER_API_KEY X-API-Secret: YOUR_PARTNER_SECRET_KEY ``` Contact Wava support to obtain your credentials and configure your store for API access. ## Environments | Environment | Base URL | Purpose | |------------|----------|---------| | **Production** | `https://api.wava.co/v1` | Live transactions | | **Development** | `https://api.dev.wava.co/v1` | Testing and development | ## Supported Payment Methods | Gateway | Description | Currency | Requirements | Flow | |---------|-------------|----------|--------------|------| | **Nequi** | Mobile wallet | COP | Phone number + National ID | Push notification approval | | **Daviplata** | Digital wallet | COP | National ID + Document type (CC, CE, TI only) | SMS OTP verification | | **Breb (Bre-B)** | Interbank transfer | COP | National ID + Document type (CC, CE, TI only) | QR code / transfer key | | **Stripe** | Card payments | Multiple | Connected Stripe account | Card form (not available via Direct API) | **Note:** All direct API orders require `id_number` and `id_type` in the shopper object, regardless of the payment gateway. This is required for compliance and buyer identification. The API also accepts `national_id_number` and `id_national_document_type` as aliases. ## Changes from v1 - **New gateway: Breb** — Interbank transfers via QR code or transfer key - **Payment Links API** — Create shareable payment URLs programmatically - **Dynamic Links** — Payment links where the buyer enters the amount - **Partners API** — Platform partners can operate on behalf of onboarded stores - **Simplified field names**: `id_number` and `id_type` are the recommended shopper fields. Legacy names `national_id_number` and `id_national_document_type` are still accepted as aliases. version: 2.0.0 contact: name: Wava API Support email: soporte@wava.co url: https://wava.co/contacto servers: - url: https://api.wava.co/v1 description: Production server - url: https://api.dev.wava.co/v1 description: Development server security: - MerchantKeyAuth: [] tags: - name: Payment Gateways description: > Discover available payment methods for your store. Use these endpoints to determine which gateways are active, their requirements, and supported currencies. Call this endpoint before creating orders to dynamically build your payment form based on each gateway's requirements. - name: Orders description: > Create and manage payment orders with direct API processing. This is the core integration for merchants who want full control over the checkout experience. **Supported flows:** - **Nequi**: Push notification → buyer approves in app → webhook confirmation - **Daviplata**: Order created → SMS OTP sent → submit OTP → confirmation - **Breb**: Order created → QR code + transfer key returned → buyer completes transfer → webhook confirmation **Order lifecycle:** `pending` → `processing` → `confirmed` / `cancelled` / `refunded` **Important:** All direct API orders require `id_number` and `id_type` in the shopper object for compliance purposes, regardless of the payment gateway. - name: Links description: > Create shareable payment URLs that redirect buyers to a hosted checkout page. Payment links are ideal for invoicing, social media selling, or any scenario where you want to collect payment without building a custom checkout. **Payment link types:** - **Standard link**: Fixed amount — buyer selects payment method and completes payment - **Dynamic link**: No fixed amount — buyer enters the amount before paying. Create by omitting the `amount` field. Links are accessed by buyers at `https://checkout.wava.co/{hash}`. - name: Partners description: > The Partners API allows approved platform partners to manage stores and process payments on their behalf. Partners can onboard merchants, create orders and payment links, and access transaction data for their portfolio of stores. **Authentication**: Partners include both the `X-API-Key` and `X-API-Secret` headers (partner two-factor authentication) plus the `merchant-key` (store identification). The partner credentials authenticate the partner, and the merchant key identifies which store the operation is for. Contact Wava to apply for partner access. - name: Utilities description: > Helper endpoints that provide reference data needed for payment processing, such as document types by country. Use these to build localized payment forms. - name: Integrations description: > Pre-built integrations for e-commerce platforms and third-party services. **Available integrations:** - **Tiendanube**: Automatic payment processing for Tiendanube stores - **WooCommerce**: WordPress plugin for WooCommerce checkout - **Stripe Connect**: Accept card payments through a connected Stripe account See the dedicated guide for each integration for setup instructions and configuration. externalDocs: description: Full Documentation Portal url: https://docs.wava.co paths: /orders/refund/{orderId}: post: tags: - Orders summary: Refund an order description: > Process a full refund for a confirmed order. Refunds must be requested within 96 hours of the original purchase. Partial refunds are not currently supported. operationId: refundOrder parameters: - name: orderId in: path required: true description: Order ID to refund. schema: type: integer minimum: 1 example: 12345 requestBody: required: false content: application/json: schema: type: object properties: id_external: type: string description: External order ID for additional validation. example: order-12345 responses: '202': description: Refund processed successfully content: application/json: schema: type: object properties: data: type: string example: Refund processed successfully '400': $ref: '#/components/responses/InvalidOrderStatus' '401': $ref: '#/components/responses/Unauthorized' '404': $ref: '#/components/responses/OrderNotFound' '422': $ref: '#/components/responses/RefundWindowExpired' '500': $ref: '#/components/responses/InternalServerError' components: responses: InvalidOrderStatus: description: Order status does not allow the requested operation content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: cannot_cancel_confirmed: summary: Cannot cancel confirmed order value: code: 4011 api_code: INVALID_ORDER_STATUS message: Order cannot be cancelled in its current status description: Only pending or processing orders can be cancelled error: true Unauthorized: description: Authentication required or invalid credentials content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: invalid_merchant_key: summary: Invalid merchant key value: code: 4007 api_code: INVALID_MERCHANT_KEY message: Invalid merchant key description: The provided merchant key is invalid or expired error: true OrderNotFound: description: Order not found or access denied content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: order_not_found: summary: Order not found value: code: 4010 api_code: ORDER_NOT_FOUND message: Order not found description: >- The specified order does not exist or you don't have access to it error: true RefundWindowExpired: description: Refund window has expired content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: refund_window_expired: summary: 96-hour refund window expired value: code: 4011 api_code: INVALID_ORDER_STATUS message: Cannot refund orders older than 96 hours description: Refunds must be requested within 96 hours of purchase error: true InternalServerError: description: Internal server error content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: internal_error: summary: Internal server error value: code: 7001 api_code: INTERNAL_SERVER_ERROR message: Internal server error description: An unexpected error occurred while processing your request error: true schemas: ErrorResponse: type: object required: - code - message - error properties: code: type: integer description: Numeric error code grouped by category. See Error Codes section. example: 4001 api_code: type: string description: Machine-readable error identifier. example: PAYMENT_GATEWAY_REQUIRED message: type: string description: Human-readable error message. example: Payment gateway is required description: type: string description: Detailed explanation and resolution guidance. example: A payment gateway must be specified to process the order error: type: boolean example: true gateway_name: type: string description: Relevant payment gateway (included in gateway-specific errors). example: Nequi provided_currency: type: string description: Currency provided in request (included in currency errors). example: USD supported_currency: type: string description: Expected currency (included in currency errors). example: COP validation_errors: type: array description: Field-level validation errors. items: type: object properties: field: type: string example: phone_number message: type: string example: Phone number is required for Nequi payments securitySchemes: MerchantKeyAuth: type: apiKey in: header name: merchant-key description: | Merchant key for store identification. Required for all API requests. ``` merchant-key: YOUR_MERCHANT_KEY ``` ````