> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wava.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Go Live

> Checklist for moving your integration to production.

# Go Live

Before your integration can process live payments, Wava requires activation of your account and approval of your payment flow implementation to ensure the best customer experience.

## Prerequisites

* Completed integration testing in development environment
* Valid business registration in Colombia
* Implementation of at least one payment gateway (Nequi, Daviplata, or Breb)

## Step 1: Set up your account

<Steps>
  <Step title="Register your business">
    Register your business at [app.wava.co](https://app.wava.co).
  </Step>

  <Step title="Complete your business profile">
    Complete your business profile with required documentation.
  </Step>
</Steps>

## Step 2: Technical requirements

<Steps>
  <Step title="Integration testing complete">
    All payment flows tested successfully in the development environment, including success, failure, and cancellation scenarios for each gateway you plan to use.
  </Step>

  <Step title="Webhook endpoint configured">
    Your production webhook URL is set up, responding with `200 OK`, and handling all relevant event types. See [Webhooks](/webhooks/overview).
  </Step>

  <Step title="Error handling implemented">
    Your integration gracefully handles API errors, network timeouts, and unexpected responses. See [Error Handling](/errors/overview).
  </Step>

  <Step title="Idempotency">
    Your system uses `order_key` to prevent duplicate orders from retries or network issues.
  </Step>

  <Step title="Server-side API calls">
    All API calls are made from your backend. No merchant keys are exposed in client-side code.
  </Step>
</Steps>

## Step 3: UX flow documentation

Before going live, you must submit visual documentation of your payment implementation for approval.

### Required documentation

* **Complete user journey screenshots** from payment initiation to confirmation
* **Each implemented payment gateway** must be documented separately
* **Mobile and desktop views** if applicable
* **Error handling scenarios** (optional but recommended)

### Screenshot or video evidence

* High-quality images showing the complete flow
* Include payment gateway selection, amount display, and confirmation screens
* Show payment gateway logos as implemented
* Demonstrate proper loading states and user feedback

## Step 4: Submit for review

Send your submission via email:

* **To**: [go-live@wava.co](mailto:go-live@wava.co)
* **Subject**: `Production Approval Request - [Your Business Name]`

**Include the following:**

* Store name / business name
* Registered email address
* Website/app URL where integration is implemented (if applicable)
* Payment gateways implemented (Nequi, Daviplata, Breb, or all)
* Screenshots or video evidence
* Expected go-live date

### Review process

* **Initial review**: 2-3 business days
* **Feedback**: If changes are needed, we'll provide specific guidance
* **Approval**: Once approved, your merchant key will be activated for production
* **Go-live support**: Technical support available during your launch

## Step 5: Production activation

<Steps>
  <Step title="Switch to production URLs">
    Update your base URL from `https://api.dev.wava.co/v1` to `https://api.wava.co/v1`.
  </Step>

  <Step title="Get your production merchant key">
    Once your account is approved, your production merchant key will be available in the Wava dashboard. Go to **Settings > Integrations > API** to retrieve it.
  </Step>

  <Step title="Update merchant key">
    Replace your development merchant key with your activated production key.
  </Step>

  <Step title="Update webhook URL">
    Configure your production webhook endpoint in the dashboard.
  </Step>

  <Step title="Test with small transactions">
    Verify everything works correctly with small real payments.
  </Step>

  <Step title="Monitor your first transactions">
    Use the [Wava dashboard](https://app.wava.co) to monitor your first live transactions.
  </Step>
</Steps>

## Support during go-live

* **Technical support**: Available during business hours (8 AM - 6 PM COT, Monday - Friday)
* **Response time**: Less than 2 hours during business hours
* **Emergency contact**: Provided after approval for critical issues
* **Dashboard monitoring**: Real-time transaction monitoring available
* **Integration assistance**: [integrations@wava.co](mailto:integrations@wava.co)

<Note>
  Your integration must be reviewed and approved by the Wava team before going live. Contact [soporte@wava.co](mailto:soporte@wava.co) if you have any questions about the process.
</Note>