> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wava.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Orders

> View and manage orders in the dashboard.

# Managing Orders

The Orders section in the dashboard lets you browse all transactions, filter by status, search by order ID or buyer information, and perform actions like refunds.

## Order statuses

| Status       | Meaning                                                         | Next possible status      |
| ------------ | --------------------------------------------------------------- | ------------------------- |
| `pending`    | Order created, payment not yet initiated                        | `processing`, `cancelled` |
| `processing` | Payment in progress — waiting for buyer action                  | `confirmed`, `cancelled`  |
| `confirmed`  | Payment completed successfully                                  | `refunded`                |
| `cancelled`  | Order was cancelled (rejected, timed out, or cancelled via API) | —                         |
| `refunded`   | Payment was refunded to the buyer                               | —                         |

### Status flow

```
pending → processing → confirmed → refunded
                    → cancelled
```

## Searching orders

You can search orders by:

* **Order ID** (`id_order`)
* **External reference** (`order_key`)
* **Buyer email or phone**
* **Status**
* **Date range**

## Refunding an order

To refund a confirmed order, select the order in the dashboard and click **Refund**. Refunds are subject to a refund window — if the window has expired, the refund cannot be processed (error `3018: REFUND_WINDOW_EXPIRED`).

<Note>
  Detailed guide with screenshots coming soon.
</Note>