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Documentation Index

Fetch the complete documentation index at: https://docs.wava.co/llms.txt

Use this file to discover all available pages before exploring further.

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Managing Orders

The Orders section in the dashboard lets you browse all transactions, filter by status, search by order ID or buyer information, and perform actions like refunds.

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Order statuses

StatusMeaningNext possible status
pendingOrder created, payment not yet initiatedprocessing, cancelled
processingPayment in progress — waiting for buyer actionconfirmed, cancelled
confirmedPayment completed successfullyrefunded
cancelledOrder was cancelled (rejected, timed out, or cancelled via API)—
refundedPayment was refunded to the buyer—

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Status flow

pending → processing → confirmed → refunded
                    → cancelled

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Searching orders

You can search orders by:
  • Order ID (id_order)
  • External reference (order_key)
  • Buyer email or phone
  • Status
  • Date range

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Refunding an order

To refund a confirmed order, select the order in the dashboard and click Refund. Refunds are subject to a refund window — if the window has expired, the refund cannot be processed (error 3018: REFUND_WINDOW_EXPIRED).
Detailed guide with screenshots coming soon.