Managing Orders

The Orders section in the dashboard lets you browse all transactions, filter by status, search by order ID or buyer information, and perform actions like refunds.

Order statuses

Status	Meaning	Next possible status
`pending`	Order created, payment not yet initiated	`processing`, `cancelled`
`processing`	Payment in progress — waiting for buyer action	`confirmed`, `cancelled`
`confirmed`	Payment completed successfully	`refunded`
`cancelled`	Order was cancelled (rejected, timed out, or cancelled via API)	—
`refunded`	Payment was refunded to the buyer	—

Status flow

pending → processing → confirmed → refunded
                    → cancelled

Searching orders

You can search orders by:

Order ID (id_order)
External reference (order_key)
Buyer email or phone
Status
Date range

Refunding an order

To refund a confirmed order, select the order in the dashboard and click Refund. Refunds are subject to a refund window — if the window has expired, the refund cannot be processed (error 3018: REFUND_WINDOW_EXPIRED).

Detailed guide with screenshots coming soon.

Dashboard Overview

Payouts

Merchant Dashboard

Account

Managing Orders

Managing Orders

Order statuses

Status flow

Searching orders

Refunding an order

​Managing Orders

​Order statuses

​Status flow

​Searching orders

​Refunding an order

Managing Orders

Order statuses

Status flow

Searching orders

Refunding an order