Managing Orders
The Orders section in the dashboard lets you browse all transactions, filter by status, search by order ID or buyer information, and perform actions like refunds.Order statuses
| Status | Meaning | Next possible status |
|---|---|---|
pending | Order created, payment not yet initiated | processing, cancelled |
processing | Payment in progress — waiting for buyer action | confirmed, cancelled |
confirmed | Payment completed successfully | refunded |
cancelled | Order was cancelled (rejected, timed out, or cancelled via API) | — |
refunded | Payment was refunded to the buyer | — |
Status flow
Searching orders
You can search orders by:- Order ID (
id_order) - External reference (
order_key) - Buyer email or phone
- Status
- Date range
Refunding an order
To refund a confirmed order, select the order in the dashboard and click Refund. Refunds are subject to a refund window — if the window has expired, the refund cannot be processed (error3018: REFUND_WINDOW_EXPIRED).
Detailed guide with screenshots coming soon.